Accessibility Statement
Last updated: 14/08/2025
At GymGoer Pty Ltd, we are committed to ensuring our platform, mobile application, and services are accessible to all people, including those with disabilities. We believe that everyone should have equal access to information, services, and opportunities to participate in fitness activities.
1. Our Commitment
We strive to make our digital platforms and physical touchpoints usable by the widest possible audience, regardless of technology or ability. Our goal is to comply with applicable Australian laws, including the Disability Discrimination Act 1992 (Cth), and to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where practicable.
2. Accessibility Features
To support accessibility, GymGoer has implemented, or is working to implement, the following features:
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Clear and consistent navigation across all pages.
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Text alternatives for non-text content such as images and icons.
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Adjustable text size and colour contrast compatibility with device accessibility settings.
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Keyboard-friendly navigation and operability.
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Screen reader compatibility.
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Descriptive labels for interactive elements such as buttons, forms, and links.
3. Ongoing Improvements
Accessibility is an ongoing process. We are continually reviewing, testing, and improving our website and mobile app to address known issues and to enhance usability for all users. Updates are prioritised based on user feedback and technological advancements.
4. Third-Party Content
While we aim to ensure accessibility across our own platforms, some third-party content or integrations may not be fully accessible. We do not control the accessibility of third-party providers but will work with them to encourage compliance where possible.
5. Feedback & Assistance
We welcome feedback on the accessibility of GymGoer. If you experience any barriers or require assistance in using our website, mobile app, or services, please contact us:
Email: support@gymgoer.com.au
Postal Address: Suite 10, Level 1, 84 Mount Eliza Way, Mount Eliza VIC 3930, Australia
We aim to respond to accessibility feedback within 5 business days.
6. Alternative Formats
Upon request, we can provide certain information or documents in alternative formats (such as large print, accessible PDF, or audio) at no additional cost, subject to reasonable practicality.