Refund Policy
REFUND AND CANCELLATION POLICY
GymGoer Pty Ltd
Effective Date: [12/12/25]
Last Updated: [12/12/25]
1. Parties and Application
1.1 This Refund and Cancellation Policy ("Policy") is
issued by GymGoer Pty Ltd (ACN 680 858 440)
("GymGoer", "we", "us", "our").
1.2 This Policy applies to all users ("Users", "you",
"your") who purchase, access, or use any pass,
booking, or service made available through the
GymGoer platform, including the mobile application,
website, and any associated services.
1.3 This Policy forms part of, and must be read in
conjunction with, GymGoer’s Terms and Conditions,
Privacy Policy, and any applicable waivers or
agreements.
2. Definitions and Interpretation
2.1 In this Policy, unless the context otherwise
requires:(a) Pass means a gym access pass, whether single
day or multi day.
(b) Class or Session means any scheduled fitness
class, studio booking, or recovery session offered
through the GymGoer platform.
(c) Credit means a non cash balance issued to a
User’s GymGoer account for future use on the
platform.
(d) Check In means the activation of a Pass by
scanning or validating access at a participating venue.
2.2 Headings are for convenience only and do not
affect interpretation.
3. Gym Pass Validity and Expiry
3.1 All Passes become valid on the date of purchase.
3.2 Unless otherwise expressly stated in the
GymGoer application at the time of purchase, all
Passes expire 30 days from the date of purchase.
3.3 Upon expiry, a Pass:
(a) cannot be used;
(b) does not roll over; and
(c) is not refundable and not eligible for Credit.
4. Refunds for Gym Passes
4.1 Refunds Prior to First Check In
A User may request a refund for a Pass provided that:
(a) the Pass has not been activated or used; and
(b) the request is made within 24 hours of purchase.
4.1.2 Refund requests must be submitted to
help@joingymgoer.com and approved at GymGoer’s
discretion, subject to Australian Consumer Law.4.2 No Refunds After Check In
4.2.1 Once a Pass has been activated by a Check In:
(a) the Pass becomes strictly non refundable;
(b) no cash refund or Credit will be issued for unused
or partially used days; and
(c) no refund will be granted for change of mind,
illness, injury, travel issues, or scheduling conflicts.
5. Classes, Studios, and Recovery Sessions
5.1 Cancellations More Than 12 Hours Before Start
Time
5.1.1 Where a User cancels a Class or Session more
than 12 hours prior to the scheduled start time, the
User will be issued with:
(a) a full refund in the form of Credit.
5.1.2 No cash refunds are issued for cancelled
Classes or Sessions.
5.2 Cancellations Within 12 Hours
5.2.1 Where a User cancels within 12 hours of the
scheduled start time:
(a) no cash refund will be provided; and
(b) no Credit will be issued.
5.3 No Shows and Late Arrivals
5.3.1 A booking will be treated as a no show if a User:
(a) fails to attend a booked Class or Session; or
(b) arrives late and is refused entry by the venue.
5.3.2 No shows are not eligible for refunds or Credits.
6. Venue Closures and Platform Fault6.1 A User will be entitled to a refund or Credit where:
(a) a venue is unexpectedly closed;
(b) access is denied due to an error caused by
GymGoer; or
(c) a confirmed booking cannot be honoured due to a
system or operational failure attributable to GymGoer.
6.2 In such circumstances, GymGoer may, at its
discretion:
(a) issue a refund to the original payment method; or
(b) issue Credit of equivalent value.
7. Credits
7.1 Credits:
(a) are not legal tender and are not redeemable for
cash;
(b) may only be used within the GymGoer platform;
and
(c) are not transferable unless expressly permitted by
GymGoer.
7.2 GymGoer reserves the right to impose reasonable
conditions on the use of Credits, provided such
conditions comply with Australian Consumer Law.
8. Australian Consumer Law
8.1 Nothing in this Policy excludes, restricts, or
modifies any consumer guarantee, right, or remedy
conferred by the Australian Consumer Law or other
applicable legislation.8.2 Where a failure constitutes a major failure under
Australian Consumer Law, a User may be entitled to a
refund or replacement. Where a failure is not major,
GymGoer may choose to remedy the failure within a
reasonable time.
9. Misuse and Abuse
9.1 GymGoer may refuse refunds or Credits where it
reasonably believes that a User has engaged in:
(a) misuse of the platform;
(b) fraudulent conduct; or
(c) repeated or abusive refund behaviour.
9.2 GymGoer may suspend or terminate accounts in
accordance with its Terms and Conditions.
10. Refund Requests and Contact
10.1 All refund or Credit requests must be submitted
in writing to:
10.2 Requests must include:
(a) the User’s full name;
(b) the email address linked to the account;
(c) the date of purchase or booking;
(d) the relevant venue or Class; and
(e) the reason for the request.
11. Amendments
11.1 GymGoer may amend this Policy from time to
time.
11.2 The current version of this Policy will be made
available via the GymGoer application and website.11.3 Continued use of the platform following any
amendment constitutes acceptance of the amended
Policy.